Shuffle Casino Canada Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use the Shuffle Casino website and related services. We are committed to protecting your privacy and complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Canadian Anti-Spam Legislation (CASL).

2. Information We Collect

We collect information you provide directly: name, email address, date of birth, province of residence, and payment information when you register or make transactions. We also collect technical data automatically: IP address, browser type, device information, pages visited, and session duration. This technical data is used for security monitoring and service improvement.

3. How We Use Your Information

We use your personal information to: process account registrations and transactions, verify your identity in compliance with KYC regulations, send service-related communications (account confirmations, security alerts), provide customer support, comply with legal obligations under Canadian gaming law, and detect and prevent fraud. We do not sell your personal information to third parties.

4. Cookies and Tracking

We use cookies and similar technologies to maintain your login session, remember your preferences, and analyze site usage. Essential cookies are required for the site to function. Analytics cookies are optional — you can opt out via your browser settings. We do not use third-party advertising cookies. Affiliate tracking cookies (used to attribute sign-ups to referral partners) are set when you arrive via a referral link and expire after 30 days.

5. Data Sharing

We share your information only as necessary: with payment processors to complete transactions, with identity verification services for KYC compliance, with the Kahnawake Gaming Commission as required by our licence, and with law enforcement when legally required. All third-party service providers are contractually bound to maintain the confidentiality of your data.

6. Data Security

We protect your personal data using 256-bit SSL encryption on all data transmissions, salted password hashing, two-factor authentication options, restricted access controls for staff, and regular security audits. We have never experienced a data breach. In the event of a breach that poses a significant risk to you, we will notify you and the Privacy Commissioner of Canada within 72 hours as required by PIPEDA.

7. Data Retention

We retain your personal data for as long as your account is active and for seven years afterward, as required by Canadian anti-money-laundering regulations. After this period, personal data is securely deleted or anonymized. You may request deletion of your data at any time — we will comply except where retention is required by law.

8. Your Rights

Under PIPEDA, you have the right to: access your personal information we hold, correct inaccurate information, withdraw consent for non-essential data processing, and request deletion of your data subject to legal retention requirements. To exercise these rights, contact our Privacy Officer at [email protected]. We will respond within 30 days.

9. Marketing Communications

We send marketing emails only with your explicit consent, in compliance with CASL. Every marketing email includes an unsubscribe link that takes effect within 10 business days. You can also manage your communication preferences in Account Settings at any time. Withdrawing marketing consent does not affect service-related communications.

10. Contact

For privacy-related inquiries, contact our Privacy Officer at [email protected] or write to Shuffle Casino, Privacy Officer, [Address], Canada. For complaints unresolved by us, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca. To start playing at Shuffle Casino Canada, visit our homepage.